Delivery & Returns

SHIPPING METHODS
All orders are shipped within Same Day before 12 PM once placed an order. The date you receive your order will depend on the shipping method you select.
The following shipping methods are currently available:

SHOES AND BAGS

SALAH CHAIR

FREE DELIVERY OFFER

For a limited time, AARZ LONDON is offering FREE DELIVERY on all online orders over £50 (only shoes and bags), after applied discounts.

The cost for shipping will automatically be deducted at checkout for all eligible orders.

NOTE: Salah Chair is not included in free delivery. 

IMPORTANT!
- Shipping and billing addresses must be valid U.K. addresses. Shipping is not available to P.O. or B.F.P.P. boxes     due to shipper restrictions.
- Your shipping & billing address must exactly match the location where your credit card bill is sent.

RETURNS POLICY FOR SHOES AND BAGS

Not quite right? No problem returns are FREE (For UK Only) 

We want you to be fully satisfied with every item you purchase from AARZ LONDON.
If, for whatever reason, you are not satisfied with your purchase, we will accept returns within 30 days after purchase if the following conditions are met:

All items must be unworn.

All Items must be in their original packaging.

You must include the original sales receipt.

Before returning items to our warehouse, please complete the returns paperwork that will arrive with your purchase.

All returns should be sent to: Website Returns, Aarz London 209 Whitechapel Road London E1 1DE.
    
We cannot take responsibility for your parcel if it does not arrive back to us. In such circumstances we would, unfortunately, not be able to offer a refund.

Either use the returns label sent with your parcel or visit our Returns page to generate a new label.

FREE RETURNS FROM THE UK

Orders delivered to UK addresses can be returned using one of the methods below.

Return using Royal Mail - Simply print off the label, attach to the front of your parcel and take it to any Post Office Counter.

Obtain a free Certificate of Posting and keep in a safe place – this is your proof of posting which we will require if your parcel does not reach us.

There is a limit of 1kg for this service (roughly 3 items in 1 box).

If you need further information, please do not hesitate to call Customer Services at +44 207 247 7046.

Return to store – We are pleased to accept returns of items to any of our Stores.

Please take the delivery note supplied with your parcel as a proof of purchase.

RETURNING FROM OTHER COUNTRIES
For customers outside of UK, please return items back to the address found on your returns form.

Unfortunately, at this time, we are unable to offer a free returns service for parcels delivered to countries outside of UK and return postal costs are the responsibility of the customer.
 

 RETURNS POLICY FOR SALAH CHAIR

We do not accept return and exchange on the chair.

In case the item is faulty, customers are requested to contact us for any further guidance.

Please see the Contact Page for more details.

The chair comes with a one-year manufacturer’s warranty. This warranty is applicable to the frame of the chair, it does not apply to the foam, fabric, padding, wheel or any other parts.

FAQS
I've lost my Free Returns Label, what do I do?

You can download the Royal Mail label, printing and attach to your package:

Click here.

 Can I exchange an item?
 Yes, simply fill in the form that comes with your order, stating the size you now require and return in the normal manner.

How long does it take for refunds to be processed?

Please allow up to 5 working days from when we receive the item back for your refund to be processed.

It may then take 2-3 additional working days for the refunded amount to appear in your account.

Please note during SALE periods, this can take a little longer.