All orders are shipped within Same Day before 3PM once placed an order. The date you receive your order will depend on the shipping method you select.
The following shipping methods are currently available:
DELIVERY TIME FROM DATE SHIPPED
Orders over £50
Standard delivery, takes 3-5 days from dispatch.
Delivery to Local Aarz London store
Pick up in selected UK stores within 1-3 days
3-5 days, Monday through Friday 48 Hour (Order Before 3PM)
24 Hour Service (UK)
1-2 days, Monday through Friday (Order Before 3PM)
Next Working Day Delivery
Delivery will be the next day provided the order is placed before 3pm (delivered week days only. A signature is required on delivery.
3-5 days, Monday through Friday (Order Before 3PM UK Time)
USA & Rest Of the World (DHL)
5-10 days, Monday through Friday DHL (Order Before 3PM UK Time)
USA & Rest Of the World (DHL)
1-2 days, Monday through Friday DHL (Order Before 3PM UK Time)
FREE DELIVERY OFFER
For a limited time, AARZ LONDON is offering FREE DELIVERY on all online orders over £50, after applied discounts. The cost for shipping will automatically be deducted at checkout for all eligible orders.
- We deliver anywhere in the U.K. At this time, we cannot deliver to the Republic of Ireland.
- Shipping and billing addresses must be valid U.K. addresses. Shipping is not available to P.O. or B.F.P.P. boxes due to shipper restrictions.
- Your shipping & billing address must exactly match the location where your credit card bill is sent.
Not quite right? No problem returns are FREE (For UK Only)
We want you to be fully satisfied with every item you purchase from AARZ LONDON.
If, for whatever reason, you are not satisfied with your purchase, we will accept returns within 30 days after purchase if the following conditions are met:
All returns should be sent to: Website Returns, Aarz London 209 Whitechaple Road London E1 1DE.
We cannot take responsibility for your parcel if it does not arrive back to us. In such circumstances we would, unfortunately, not be able to offer a refund.
Either use the returns label sent with your parcel or visit our Returns page to generate a new label.
FREE RETURNS FROM THE UK
Orders delivered to UK addresses can be returned using one of the methods below.
DOWNLOAD RETURN LABLE - Simply print off the label, attach to the front of your parcel and take it to any Post Office Counter. Obtain a free Certificate of Posting and keep in a safe place – this is your proof of posting which we will require if your parcel does not reach us. There is a limit of 1kg for this service (roughly 3 items in 1 box). If you need further information, please do not hesitate to call Customer Services at +44 207 247 7046.
RETURN TO STORE – We are pleased to accept returns of items to any of our Stores. Please take the delivery note supplied with your parcel as a proof of purchase.
RETURNING FROM OTHER COUNTRIES
For customers outside of UK, please return items back to the address found on your returns form. Unfortunately, at this time, we are unable to offer a free returns service for parcels delivered to countries outside of UK and return postal costs are the responsibility of the customer.
I've lost my Free Returns Label, what do I do?
You can download the Royal Mail label, printing and attach to your package DOWNLOAD RETURN LABLE.
Can I exchange an item?
Yes, simply fill in the form that comes with your order, stating the size you now require and return in the normal manner.
How long does it take for refunds to be processed?
Please allow up to 5 working days from when we receive the item back for your refund to be processed. It may then take 2-3 additional working days for the refunded amount to appear in your account. Please note during SALE periods, this can take a little longer.